Audio Error Messages are alerts that play through your speakers when your system is in a state that needs attention.
Error messages are not all the same, so please identify which message is playing in your location to properly identify the issue and resolution.
Audio Error Messages
- “This venue does not have an active library set.”
- “No network connection”
- “Check your firewall settings”
- “Unlinked serial number”
Message #1: “No Library set” / “Unable to find a track to play”
Music has not yet been selected or scheduled to play on this Player. To set up music, you’ll need to log in to your Rockbot Dashboard (dashboard.rockbot.com). If you do not have a Rockbot username and password, please reach out to your location manager, owner, or Rockbot admin.
Message #2 and #3: “No network connection” / “Check your firewall settings”
Your Player is having trouble connecting to your internet/network, or your firewall may be blocking the connection to Rockbot’s servers. Please follow the steps below to resolve.
- Unplug your power cable.
- Unplug and reconnect the ethernet cable.
- Reconnect the power cable.
- Confirm there is a green light and a blinking amber light where the ethernet cable is connected to your Player.
- Contact your IT professional or internet provider to verify your network settings align with Rockbot’s Network Requirements.
Message #4: “Unlinked Serial Number” / “Not assigned to an account”
Your Player is not properly linked to an account, location, or subscription. Please email support@rockbot.com with the serial number (located on the bottom of the Player) and your business name, the address of your location, and/or venue ID if available (located in your Dashboard).
If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1