If your Rockbot Player is connected to the ethernet but you are not getting audio through your speakers, you'll want to first confirm that your Player is online whether it's via the web portal at dashboard.rockbot.com or via the Remote App. If your device is showing that it is online you'll need to check the audio connections by performing the following:
IMPORTANT: Plug a pair of headphones into the audio port or the USB adapter on the Rockbot Player to make sure you hear audio from the Player directly.
If you hear audio, check the following:
- Is the audio cable connected to the proper port on the amplifier?
- Is the amplifier turned on and the volume knob turned up?
- Check for electronic settings on the amplifier and make sure no mutes or safeties are enabled. Sometimes leaving the amplifier turned off for at least 15 minutes before turning it back on can reset the mute.
You can try connecting up a mobile device to the audio cable that is connected to the amplifier to check if there is an issue with the audio cable or the internet circuits on the amplifier, but it will only test the low impedance circuits on the amplifier. You will need another line-level input to test high impedance circuits.
If you do not hear audio from the Rockbot Player and your Player is online, reach out to email@example.com or 415-813-6020 Ext 1 for advanced troubleshooting
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