If any of the below issues apply to you, you may be having a Firewall issue:
- You are having trouble installing your Rockbot Player
- Your Rockbot Player stops playing music and you recently updated your internet/wifi/network
- You go to Rockbot.com and the page will not load
The above are all signs that a Firewall is blocking access to the Rockbot Player and/or Rockbot.com. To remove the firewall, you will need to send your network provider or firewall company our Network Requirements guide. Rockbot must have access to the URLs listed in order to successfully stream music.
You may need to send them the MAC address to your player which is imprinted on the bottom of the Rockbot Player.
If you have additional questions reach out to [email protected] or call 415-813-6020 Ext 1.
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