Have you recently (in the last 1-2 weeks) updated you internet, wifi, or network connection?
If the answer is "Yes", you most likely have a Firewall blocking Rockbot's outbound connection.
If either of the below issues apply to you, you are likely having a Firewall issue:
- You are a new Customer and are having trouble installing or getting your Rockbot Player online
- Your player shows "Offline" but you can still hear music.
To remove the Firewall restrictions, you will need to send your network provider or firewall company our Network Requirements guide. Rockbot must have access to the URLs listed in order to successfully stream music.
"No. This doesn't apply to me, I don't have a Firewall."
Not true. You may not have a ton of permissions on your network, but you most certainly have a Firewall. Firewalls protect your computers from being accessed by your neighbors. Many are automatically set up AND updated by your internet service provider or network administrator.
You will want to access your Firewall Settings/Permissions and update it with the Network Requirements guide or send the guide to your Administrator/IT Manager.
If you have additional questions Click Here to submit a Support Request Ticket.
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