If having troubles initially installing your Rockbot Player, if you Rockbot Player stops playing music or you are aware of changes to your network, more than likely the firewall that is blocking the Rockbot Player.
You will need to send your network provider or firewall company our Network Requirements guide. Rockbot must have access to the URLs listed in order to successfully stream music.
You may need to send them the MAC address to your player which is imprinted on the bottom of the Rockbot Player.
If you have additional questions reach out to email@example.com or call 415-813-6020 Ext 1.
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