Ask yourself "Have we recently (in the last 1-2 weeks) updated our internet, wifi, or network connection?" If the answer is "Yes", you most likely have a Firewall blocking Rockbot's outbound connection.
Common Scenarios: If any of the below issues apply to you, you may be having a Firewall issue:
- You are a new Customer and are having trouble installing or getting your Rockbot Player online
- Existing Customer - Your player shows "Offline" but you can still hear music (playing from cache)
- Existing Customer - Your Rockbot Player stops playing music
- Any Customer - You go to Rockbot.com and the page will not load
"Yes, I probably have a Firewall."
To remove the Firewall restrictions, you will need to send your network provider or firewall company our Network Requirements guide. Rockbot must have access to the URLs listed in order to successfully stream music.
You may need to send them the MAC address to your player which is imprinted on the bottom of the Rockbot Player.
"No. This doesn't apply to me, I don't have a Firewall."
Not true. You may not have a ton of permissions on your network, but you most certainly have a Firewall. Firewalls protect your computers from being accessed by your neighbors. Many are automatically set up AND updated by your internet service provider or network administrator.
Solution: You will want to access your Firewall Settings/Permissions and update it with the Network Requirements guide or send the guide to your Administrator/IT Manager.
If you have additional questions reach out to [email protected] or call 415-813-6020 Ext 1.
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