In order to be able to suspend a user you have to be listed as a "Staff Member" at your venue.
- Log into the Rockbot Remote App on your Apple Device or Android Device.
- Once in your venue, click on the "More" button on the bottom right of your screen
- Select Recent Guests
- Select the user you would like to Ban or Suspend.
- Suspend Guest- The first time the user is suspended they will not be able to use the Rockbot user app for 4 hours, the second time they will be banned for 24 hours, the third time for 7 days.
- Permanently Ban Guest- Utilize this to permanently ban any user from requesting music on your site.
If this user presents a continuous issue at your venue, reach out to us through live chat or by emailing firstname.lastname@example.org.