If you confirmed that explicit lyrics are NOT allowed at your venue (related: How do I set the Explicit Lyrics Filter) and you hear a song that you feel is tagged incorrectly, please follow the below steps so we can get things back on track.
Is the song playing right now?
First things first, ban or skip the song in question ASAP.
Next, you can flag that song within the Rockbot Web Dashboard (rockbot.com > Login Upper Right > Home Icon). Expand the blue queue of active music. Next to the song you will see 3 dots with some additional ban/exclude options. (Image below)
You can also do this via our white Rockbot Remote App by locating the same three dots next to an active song.
No, the song played a few hours ago. (last 12 hours)
Go to your Rockbot Web Dashboard (rockbot.com > Login Upper Right > Home Icon). Locate the Recently Played section. Click the 3 dots within this view or expand to go back further.
No, the song played over the weekend. (12+ hours)
Shoot us an email at email@example.com and we will pull your playback history.