Rockbot Audio Announcements allow you to embed recurring announcements into your Music stream. Common use cases include PSA’s, reminders, and more for your customers.
As with on-screen announcements, Audio Announcements are scheduled by adding them to campaigns.
The campaign sets a time window during which the announcement can play, but it is not the only thing that impacts audio playback.
During the Campaign’s playback window, audio announcements will be dynamically inserted between songs. The interval between those announcements is set by the global Audio Interval setting.
When there are multiple campaigns with audio announcements, or multiple audio announcements in a campaign, they will never play closer together than the minimum configured by this setting. If you find that not all your announcements are playing during your campaign window, reducing the interval length to let them play closer together is the easiest way to fix it.
One common request is for audio announcements to play at precise times. This will be supported in a future version of Rockbot Marketing For now, you can get close using Campaigns.
Why Campaigns and not Intervals?
Audio intervals are calculated based on the elapsed time since the last announcement played. If you have all your announcements in the same campaign, this can cause small delays for each asset to add up to large delays by the end of the day.
Instead, you should use Campaigns to schedule playback and reduce your audio interval. So if you have announcements you want to play every half hour, create campaigns for each half hour interval, add your announcements to them, and set the playback window to something long enough that you can be sure the announcement will play (5-10 minutes works well in most cases).
Then, set your audio interval to something long enough that your asset won’t play multiple times during the campaign’s playback window, and short enough that it won’t interfere with the next campaign.
Your playback times will still not be precise, but they will be closer. Because the assets are each in a separate campaign and the interval is set to something shorter, the accumulation of lag over time will be eliminated.