One of our top priorities is making sure that you always have brand-safe content playing on the Rockbot service - but what constitutes “brand safe” varies quite a bit from one brand to another!
To make sure we are able to accommodate the widest range of customers, we automatically scan the lyrics of every song we add to our library against 4 different lyrics databases, and automatically rate and flag them based on the content of their lyrics. To make it easy, we use the same G/PG/PG13/R rating system you’re used to from films.
Tracks can be rated:
- General Audience: Content that a human has verified is family friendly, including instrumentals with no vocal samples
- PG: Content that we believe is family friendly but has not been verified as such by a human
- PG-13: Contains suggestive content*
- R: Contains explicit lyrics
Because the “G” rating requires human verification, not just an automated scan, it is the safest library for businesses that cater to children and families. It’s also the smallest because it is the most restricted.
Once you enable a content filter, it will automatically be enforced across all your scheduled playlists and Request. Tracks removed by your content filter will be struck out on the Playlist Detail Page or Builder.
Note that “clean” or radio-edit versions of R-rated content are automatically rated PG-13 and will not be struck out. Unfortunately, not all songs have a clean version available.
If you encounter a song with an inaccurate rating, please report it in the dashboard or via the Rockbot Remote app.