To download the Installation Guide - CLICK HERE.
What’s in the Box?
- 1 Rockbot Player
- 1 Micro SD card (inserted in the Player)
- 1 power adapter
- 1 10ft Cat6 ethernet cable
- 1 6ft 3.5mm to RCA cable
Installing Your Wired Rockbot Player
BEFORE YOU BEGIN:
Share the Rockbot Network Requirements with your IT Team/ISP. Included is a list of services and URLs that must be accessible/added to access lists to allow the Rockbot Player to contact our servers.
1. Navigate to setup.rockbot.com and ensure you are not logged in. Logout is located at the top right corner of the page.
2. To locate your Zone for setup, enter the serial number on the bottom side of the Rockbot Player.
3. Click Start Player Setup.
NOTE: There is an option to Start WiFi Player Setup. This is only for WiFi-capable Players. To permanently connect the Player to an ethernet cable, choose Start Wired Player Setup.
*Need to set up a WiFi Player? Click HERE for directions.
4. Follow the prompts and click on the right arrow (>) to advance to the next step.
5. Once connected, you will receive confirmation that the device is connected.
Troubleshooting Tips:
If no audio plays after 10 minutes, try the following:
- Ensure the device is receiving power. Depending on the Player model, there will be a solid red or green power light indicator.
- Confirm the Micro SD card is firmly seated in the Rockbot Player.
- Connect a standard set of wired 3.5mm headphones to the audio port or USB-C adapter (depending on the Player model) on your Rockbot Player. If you hear audio, verify that the amplifier/receiver is connected to the proper source and the volume is turned up. If you don’t hear audio, power cycle the Rockbot Player by unplugging the power adapter, wait until all lights are off, then plug the power adapter back in.
NOTE: There may be a firewall or network issue if you hear error messages through your speakers or if your Rockbot Player is not playing music.
If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1