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Setting Up Your WiFi Player

To download the Installation Guide - CLICK HERE. 

BEFORE YOU BEGIN:
Share the Rockbot Network Requirements with your IT Team/ISP. These requirements include the services and URLs that must be allowed so the Player can connect to Rockbot servers. 

What’s in the Box? 

  • 1 Rockbot Media Player
  • 1 Micro SD card (inserted in the player)
  • 1 power adapter
  • 1 10ft Cat6 ethernet cable
  • 1 6ft 3.5mm to RCA cable
  • 2 WiFi antennas (on some models)

Setup Instructions

Step 1 — Attach Antennas (if included)
If the Player includes external antennas, attach them before starting setup.

Step 2 — Connect Ethernet (Temporary)
Make sure the power cable is unplugged.
Connect the ethernet cable from the Player to an open port on a modem, router, or switch.

Note: A temporary wired connection is required to download the WiFi credentials. DO NOT disconnect the player from Ethernet until completing step 9. 

Step 3 — Power On
Plug in the power cable to turn on the Player.

Step 4 — Open Setup Page
Go to setup.rockbot.com and confirm that no account is logged in.

Step 5 — Enter Serial Number
Enter the serial number found on the bottom of the Player to locate the correct Zone.

Step 6 — Start WiFi Setup
Select Start WiFi Player Setup and follow the prompts.

Step 7 — Enter WiFi Details
Enter the WiFi network name (SSID) and password.
Select Update WiFi Credentials.

Note: WiFi details are case- and space-sensitive.

Step 8 — Reboot the Player

  • Unplug the power cable
  • Unplug and reconnect the ethernet cable
  • Plug the power cable back in

Step 9 — Confirm Connection
A confirmation message will appear once the Player is connected.

Step 10 — Final Installation
Disconnect all cables, then move the Player to the final location.
Reconnect audio or HDMI cables, and plug in power last.

The Player may take up to 20 minutes to begin playback.

Rockbot supports 802.1x WiFi authentication using either a username and password or an EAP Certificate. 

Note: These steps are not required for most users. Only configure EAP 802.1x if directed to do so by your IT team.

  1. Navigate to your player setup page at setup.rockbot.com
  2. Click on “Start Wifi Player Setup” and follow the instructions on configuring your player hardware and cabling
    1. Click “Launch Setup Wizard” to restart the setup instructions if necessary
  3. On the “Enter your Wifi Credentials” step, enter your Network Name (SSID) in the first field, leaving the “Password” field empty.
    1. If authenticating via EAP username and password, enter both your EAP Username and EAP Password in the appropriate fields
    2. If authenticating via EAP certificate, paste the entire certificate in the “EAP Certificate” field, while leaving the EAP username and password fields empty.
      1. When pasting your certificate, be sure to include the “BEGIN CERTIFICATE” and “END CERTIFICATE” lines.
    3. Save and continue. You may now unplug the Ethernet cable from the player.

 

Troubleshooting Tips

If no audio or content plays after 20 minutes:

  • Confirm the Player has power (look for a solid red or green light)
  • Check that the Micro SD card is fully inserted
  • Test audio using wired headphones or earbuds
  • Confirm the amplifier or receiver is set to the correct input and volume is turned up

Note: If you continue to experience issues with Wifi activation, please follow the Wired activation steps here, and then add the Wifi information via setup.rockbot.com

If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1

Updated