Does the Rockbot web Dashboard or the Remote App show music is streaming, but, there is no sound (or there is static) coming through your speaker system? If the answer is yes, the following troubleshooting steps will help you isolate the issue and identify if this is a Rockbot Player issue or a speaker/amplifier issue.
Step 1: Check the Connections
- Confirm that music should be playing (web Dashboard or the Remote App active music Queue) and that the system is not offline or paused.
- Confirm the audio source is the Rockbot Player.
- Check the Player volume under the Music Settings. Ensure the volume is turned up on the Dashboard between 7-10.
- Confirm how many cables are coming from the Player and that they are all connected and firmly in place: power cable, ethernet, and audio cable.
- Verify the amplifier/adapter and audio cable are firmly connected.
- Confirm that the audio equipment is turned on.
- Confirm the audio cable is connected to the proper input and mode (where the audio cable is connected on the back).
- Make sure the audio level on the amplifier is set high enough.
- Make sure the speakers are not muted.
- If it's a home theatre amplifier, ensure speakers A and B are on.
Note: Sometimes leaving the amplifier turned off for at least 15 minutes before turning it back on can reset the mute.
Step 2: Check the Audio Port
- Plug a pair of headphones with an audio port into your Rockbot Player.
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If you hear music and it's clear, the problem is with the speaker/amplifier.
- Confirm that the audio cable is firmly seated into your streaming device and your speaker system/amplifier
- Confirm that your audio system/amplifier is turned on and set to the correct input
- Adjust the volume knob on your speaker system/amplifier higher
- If you do not hear music, there may be an issue with the Player. Please contact our Support team to troubleshoot.
If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1