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Why Can’t I Hear Music if My Rockbot Player is Online?

Does the Rockbot Dashboard or the Remote App show music is streaming, but there is no sound (or only static) coming through the speaker system?

The following troubleshooting steps will help you identify if this is a Rockbot Player issue or a speaker/amplifier Issue.

 

Step 1: Check the Connections

  1. Confirm that music should be playing and that the system is not offline or paused.
  2. Confirm the audio source is the Rockbot Player.Audio-player-setting.png
  3. Check the Player volume under the Music Settings.  Ensure the volume is turned up on the Dashboard between 7-10.
  4. Check the player volume under the Music Settings. Verify the volume is set on the Dashboard between 7-10.
  5. Confirm the number of cables plugged into the Player, they are all connected and firmly seated in place: power cable, ethernet, and audio cable
  6. Confirm the audio equipment is turned on.
  7. Confirm the audio cable is connected to the proper input (the port).
  8. Ensure the volume on the amplifier is turned up.
  9. Make sure the speakers are not muted.

 

Step 2: Check the Audio Port

  1. Plug a pair of headphones with a 3.5mm audio port into your streaming device.headphones.png
  2. If, YES, you hear music and it's clear, the issue is with your speaker/amplifier.
    • Confirm the audio cable is firmly seated into your Rockbot Player and your speaker system/amplifier.
    • Confirm that your audio system/amplifier is turned on and set to the correct input.
  3. If, NO, you do not hear music.
    •  There may be an issue with your device. Please contact our Support team.

If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1



 

 

Updated