Does the Rockbot Web Dashboard or the Remote App show music is streaming, but there is no sound (or only static) coming through your speaker system? The following troubleshooting steps will help you identify if this is a Rockbot issue or a speaker/amplifier Issue.
Step 1: Check the Connections
- Confirm music should be playing and not outside scheduled music hours or paused.
- Confirm that the audio equipment is turned on.
- Make sure the audio on the amplifier is turned up.
- Make sure the speakers are not muted.
- If it's a home theater amplifier, ensure Speakers A and B are on.
Step 2: Check the Audio Port
Plug headphones with an audio port into your streaming device (computer, mobile device, or tablet).
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If you hear music and it's clear, the issue is with your speaker or amplifier:
- Confirm that the audio cable is firmly seated into your streaming device and your speaker system/amplifier.
- Confirm that your audio system/amplifier is turned on and set on the correct input.
- Adjust the volume higher on the speaker system/amplifier.
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If you do NOT hear music, try the following:
- Ensure you do not have any apps or websites open that could take priority for your audio (Ex: YouTube, Pandora, Spotify, SoundCloud).
- Restart your streaming device.
- Try starting Rockbot from another audio source (Web Dashboard or Remote App).
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If there still isn't any audio playing from the new source:
- Force close all apps on your streaming device.
- Uninstall the Rockbot Remote App and then reinstall (this will prompt you to log back into the Remote App).
If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1