Logo
Submit a request
Sign in
  1. Rockbot Support
  2. Troubleshooting

Troubleshooting

Common steps to get your player online.

The Rockbot Player

  • Troubleshooting Your Player - Step by Step (Reboot)
  • Reactivation Troubleshooting
  • Display is blank or stuck on 'Brightsign' screen
  • My Rockbot Player is online, but I don't hear music
  • Display says 'Offline' or 'No Network Connection'
  • I can't get my Rockbot Player online. Do I have a Firewall issue?
See all 11 articles

Troubleshooting the Web Player

  • Can I Get Rockbot System Status Updates?
  • My web player is working, but not producing audio.
  • Web player not advancing to next song

Frequently Asked Questions

  • Why is my Rockbot Player playing from "buffer"?
  • Why is my music turning off when it's set to 24/7?
  • When should I adjust the Rockbot Player Volume?
  • Why is my player streaming music, but my dashboard says it is offline?
  • I synced a playlist and am missing songs
Rockbot Support System Status