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  1. Rockbot Support
  2. Troubleshooting

Troubleshooting

Common Issues

  • How Do I Contact Rockbot Support?
  • Troubleshooting Your Player - Step by Step
  • Why Does My Display Say 'Offline' or 'No Network Connection'?
  • Why Is My Music Turning Off When It's Set to Non-Stop?
  • Web Player Not Advancing to Next Song

Audio Issues

  • Why Can’t I Hear Music if the Web Player is Playing?
  • Why Can’t I Hear Music if My Rockbot Player is Online?
  • Help! I'm On a 7-Day Trial and My Music Won't Start.
  • How do I adjust the Rockbot Player Volume?

Network Troubleshooting

  • Why Is My Rockbot Player Playing from "Buffer"?
  • Why is My Player Offline?
  • Why Is My Player Streaming Music, but My Dashboard Says It Is Offline?
  • How Do I Set a Player to Use Static IP?
  • Why Is an Error Message Playing Over My Speakers?

Display Troubleshooting

  • Display Is Blank or Stuck on 'Brightsign' Screen
  • No Display Detected
Rockbot Support System Status