Troubleshooting

Common Issues

• How Do I Contact Rockbot Support?
• Troubleshooting Your Player - Step by Step
• Why Does My Display Say 'Offline' or 'No Network Connection'?
• Why Is My Music Turning Off When It's Set to Non-Stop?
• Web Player Not Advancing to Next Song

Audio Issues

• Why Can’t I Hear Music if the Web Player is Playing?
• Why Can’t I Hear Music if My Rockbot Player is Online?
• Help! I'm On a 7-Day Trial and My Music Won't Start.
• How do I adjust the Rockbot Player Volume?

Network Troubleshooting

• Why Is My Rockbot Player Playing from "Buffer"?
• Why is My Player Offline?
• Why Is My Player Streaming Music, but My Dashboard Says It Is Offline?
• How Do I Set a Player to Use Static IP?
• Why Is an Error Message Playing Over My Speakers?

Display Troubleshooting

• Display Is Blank or Stuck on 'Brightsign' Screen
• No Display Detected