Troubleshooting

Common Issues

• How Do I Contact Rockbot Support?
• Troubleshooting Your Player - Step by Step
• Why Is My Music Turning Off When It's Set to Non-Stop?
• Web Player Not Advancing to Next Song
• My Player is Offline and the Power Light is Off

Audio Issues

• The Web Player Is Playing, but There Is No Sound
• There Is No Music but My Player Is Online
• Help! I'm On a 7-Day Trial and My Music Won't Start.
• How do I adjust the Rockbot Player Volume?

Network Troubleshooting

• Why Is My Rockbot Player Playing from "Buffer"?
• I Can't Get My Rockbot Player Online. Do I Have a Firewall Issue?
• Why Is My Player Streaming Music, but My Dashboard Says It Is Offline?
• How Do I Set a Player to Use Static IP?
• Player is offline and there are no lights on the ethernet port
• Why is an Error Message Playing Over My Speakers?

Display Troubleshooting

• Display Is Blank or Stuck on 'Brightsign' Screen
• No Display Detected