How Do I Update My Billing Information

Users with the Billing Role or Primary Admin Role can access and update payment information through the Rockbot Dashboard.

1. Log into your Rockbot Dashboard.
2. Navigate to the Settings page using the left-side menu.
3. Click on the Billing tab.
4. Update your payment information as needed.

What If I Don’t Have Access?

If you do not have a Rockbot account, please have the Primary Admin add you as a Staff Member for this location. Learn More.

If you have a Rockbot login but do not have access to the Billing portal, your Primary Admin will either need to grant you Billing permissions or update the payment information for you.

Accepted Methods of Payment

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You can also set up ACH (checking account) as your preferred payment method via the billing portal. 

NOTE:  We cannot accept ACH or credit card information over the phone.

If you need a separate payment method for each location, or need to update billing addresses, please email billing@rockbot.com and include the venue IDs and/or addresses of the locations you need to update.