Any user with the Billing Role or the Primary Admin Role can access and update payment information. Payment information can be accessed and updated via the Billing header under the “Settings” section of the Dashboard.
What if I do not have a Rockbot login or access to a billing user role?
If you do not have a Rockbot account, please have the Primary Admin follow the below steps:
- In the Rockbot web dashboard > Select the "Settings" icon on the side navigation
- Select the top tab labeled "Staff"
- Click the button labeled "Add Staff"
- Enter the email address of your new staff member
- Select Billing and/or other permissions that may apply
- Click the Add Staff button
- An email invite will be sent. New staff users will need to verify their email in order to log in
If you have a Rockbot login but do not have access to the billing portal, please have the Primary Admin follow the below steps:
- In the Rockbot Dashboard > Select the "Settings" icon on the side navigation
- Select the top tab labeled "Staff"
- Find the staff member
- Select edit on the far right and add the appropriate permissions
Accepted Methods of Payment
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You can also set up ACH (checking account) as your preferred payment method via the billing portal.
Noteworthy Information
Please note we are unable to accept ACH or credit card information over the phone.
If you need a separate payment method for each location, an updated bill to or sold to addresses, please create a ticket in the customer dashboard by selecting the feedback icon on the far right of the screen. You may also email billing@rockbot.com and include the venue IDs and/or addresses of the locations you need to update.
If you are on approved NET terms being invoiced, unless otherwise instructed, there is no need to enter billing information at this time.
Related Article - How can I get a copy of my receipt?