When these messages appear, your Rockbot Player is unable to connect to your network or you are experiencing an issue with your firewall. Try these simple troubleshooting steps:
- Unplug and reconnect the ethernet cable.
- Restart your router and Rockbot Player (Click here for more info)
- Confirm there is a green and blinking amber light where the ethernet cable is connected into the Rockbot Player.
You can also contact your IT professional or internet provider to troubleshoot your network and verify that your network settings match our Network Requirements.
If you have any questions, please submit a Rockbot Request Ticket or give us a call at (415) 813-6020 x1