Why is My Player Offline?

Some simple troubleshooting steps that may get your Player reconnected are:

1. Reboot your Rockbot Player:
   1. Unplug your power cable.
   2. Unplug and reconnect the ethernet cable.
   3. Reconnect the power cable.
2. Confirm there is a green light and a blinking amber light where the ethernet cable is connected.
3. Contact your IT professional or internet provider to verify your network settings align with Rockbot’s Network Requirements.

If it is still not online, please contact Rockbot Support for further troubleshooting.

If you do not see any lights on your Rockbot Player, it is not receiving power.

1. Plug your Rockbot Player into a known working power outlet.
2. Unplug and reconnect your power cable to ensure it is securely connected to the Rockbot Player. 

If it is still not powering on, please contact Rockbot Support.

If you don’t see any lights on the ethernet port on the Rockbot Player, the device does not detect a connection through the network cable.

During this time, your Player may still be playing music from its buffer. To get your Rockbot Player back online and streaming music, try the following troubleshooting steps:

1. Confirm that the ethernet cable is firmly connected to the Rockbot Player and the router (it should click into place on both ends).
2. Confirm that the router (or network switch) is powered on.
3. Try using a different ethernet cable to connect the Rockbot Player, or plug the ethernet cable into a different port on the router.
4. Test the ethernet connection with a different device, like a computer.

Your Rockbot Player automatically buffers songs to ensure minor network interruptions or slowdowns do not stop the music. If you lose internet connectivity, your Player will automatically switch over to the buffered songs. Learn More

The benefit is that you have music playing, even if your internet cuts out. You may not even notice that your service is in an offline/buffered state. Buffered content does not play indefinitely and will eventually go silent without a network connection.

Some simple troubleshooting steps that may get the Player reconnected:

1. Reboot your modem and router.  
2. Reboot your Rockbot Player:
   1. Unplug your power cable.
   2. Unplug and reconnect the ethernet cable.
   3. Reconnect the power cable.
3. Confirm there is a green light and a blinking amber light where the ethernet cable is connected.
4. Contact your IT professional or internet provider to verify your network settings align with Rockbot’s Network Requirements.

The new equipment or provider likely has a firewall or other security settings that are preventing the Rockbot Player from communicating with our servers. Even if the rest of your network is functioning perfectly, URLs that the Rockbot Player requires for streaming may be filtered or restricted. 

Please have your IT personnel or Internet Service Provider (ISP) review our Network Requirements to further resolve the issue.