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Managing Customer Requests using the Remote App

Do I need a particular Rockbot subscription?

If you have our Rockbot Request subscription, you can limit or expand the music playable within your venue using the Request Library (related: How do I set the music allowed at my venue?).  In limiting the music, songs can become disabled which your customer base would like to hear. 

How can I see what my customers want to hear?

  • Step 1: In the Rockbot Remote App for Business, select the venue you would like to review > Log into that location.
  • Step 2: Once logged in > Click the 3 bars in the bottom right
  • Step 3: Scroll down to the "User Suggested Songs" section
  • Step 4: Click on each song to "Enable" or "Ignore" the suggestion.

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What do my customers experience?

This article outlines the Rockbot DJ User experience: How can I suggest a song to play?

 

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