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Rockbot Support
General Questions and How-To's
General Questions and How-To's
System Features
What Is Rockbot Request?
Group Views Can Help You Manage Multiple Locations/Zones.
Rockbot for Your Phone System's Hold Music
How Do I Create Seasonal Music Schedules?
What Holiday Playlists are Available?
Do you offer custom playlist curation?
Rockbot Music
What is Rockbot's Audio Quality & Fidelity?
Can I skip songs?
Schedule Different Music by Day or Time
How Can I Avoid Music Repetition?
How to Override Music
Music Settings
How do I use playlist priorities for my music schedules?
What does the energy filter do?
How Do I Have My Music Start and Stop Automatically?
What is Smart Volume?
What is Crossfade?
Playlist Guides
How Do I Create a New Playlist?
How to Create a Music Schedule
How do I Edit a Music Schedule?
How to Use the Playlist Browser
How Do I Edit a Playlist?
How to Navigate the Playlist Detail View
Music Limitation / Approval
Managing Customer Requests using the Dashboard
How do I ban a song/artist from Dashboard?
How do I set the music allowed at my venue?
What are Rockbot's Content Ratings?
Rockbot Marketing Tools
Rockbot's Marketing Basics and Terminology
Adding Assets to a Campaign
Creating and Editing Campaigns
Scheduling Campaigns - Signage or Audio
What Is a Campaign Lifecycle?
Digital Signage
Uploading and Creating Signage Assets
Types of Digital Signage Assets
Audio Messaging
Introduction to Audio Messaging
How do I schedule Audio Messages for Precise Times?
3rd Party Services
How do I Unlink a Synced Apple Music Account?
How do I Import My Playlist From Spotify?
Why Are Songs Missing After I Synced a Playlist?
Does Rockbot work with Amazon Fire TV?
Account Settings
How Do I Change My Profile Photo On the Dashboard?
How do I change my password from the Dashboard?
Multifactor Authentication
Introduction to Multifactor Authentication (MFA)
How Do I Set Up Multifactor Authentication?
How Do I Disable Multifactor Authentication?
How Do I Mandate My Staff Use Multifactor Authentication?
How Do I Recover an Account That Uses MFA?
Rockbot Remote App for Business
How do I flag an inappropriate username using the Rockbot Remote App?
How Do I Sync Music from Apple Music in the Remote App?
Can I override the station on the Rockbot Remote app?
Managing Customer Requests using the Remote App
How Do I Ban an Artist or Song from the Remote App?
Rockbot TV
TV Channels
TV Permissions
Using Rockbot TV Across Multiple TVs
User Management and Permissions
How Do I Add, Remove or Edit Staff?
Does Rockbot Offer Single Sign-On (SSO)?
How Do I Change My Primary Admin?
User Roles
Permissions: Level of Access and Restrictions
Can I Ban or Suspend a DJ User?